1. New QuARTS
  2. I got an email about the new QuARTS. What do I have to do?
  3. Register for ONe-key
    Before you can access the new QuARTS, you have to register for ONe-key. ONe-Key is an online portal that allows you to access a number of government services and programs, including QuARTS. The government has created the ONe-key portal to increase the security of your personal information. See Section B for more information on ONe-key.
  4. Step 2: Enrol in the new QuARTS
    The new QuARTS was launched on October 26, 2015. If you have registered for ONe-key already, you will be able to enrol immediately in the new QuARTS.
    To enrol in QuARTS, you will be asked for a one-time enrolment ID and PIN. Your assigned enrolment ID and PIN will come in two separate emails. Watch for these emails from noreply@ontario.ca on October 26.

After you access the new QuARTS the first time, you won’t need the enrolment ID and PIN again. From then on, you will access QuARTS directly after you have logged into ONe-key.

  1. What if I have two BCINs? For example, one as an individual, the other as a firm. Will I have to create two ONe-key accounts or enrol in the new QuARTS twice?

Just create one ONe-key account and only enrol in QuARTS once. Once you’re in the new system, you will be able to access all of your registrations. If you used different email addresses for your different QuARTS registrations, you may receive two enrolment IDs and two PINs. If this is the case, you will receive four emails containing two sets of enrolment IDs and PINs. Match up the numbers according to the BCIN that they have been assigned to and use just one set to enrol in the new QuARTS.

  1. I just got to know how to work the old QuARTS. Can I use it instead of the new version?

No. The old QuARTS will no longer be available once the new QuARTS is launched.

  1. Can I use a paper application to register or renew my registration?

If you have accommodation needs or difficulties in performing online transactions, the ministry will process a paper transaction. Keep in mind that paper applications may take about three weeks to complete – possibly longer if there are problems with the application. Most online transactions will be completed in minutes, unless they contain insurance documents, which require manual verification.

  1. What are the benefits of using the new QuARTS?

For all users:

  1. Ability to do all transactions online – initial registrations, renewals, reinstatements and updates
  2. Ability to pay by credit card
  3. Automatic email notifications from the ministry at various points, e.g., as soon as exam results are posted, 60 days before the registration’s expiration, upon expiry and when transactions are completed

For building officials and principal authorities (PA):

  1. Bulk payment option: i.e., ministry will accept bulk payments from principal authorities and issue a code for the PA’s building officials to use to pay for their transactions

For designer firms:

  1. Ability to attach documents, e.g., insurance certificates. (Note that designer firms won’t be able to complete their transactions without uploading the certificate of insurance.)
  2. I’m a chief building official. I only use the public registry. Will I still be able to access the registry when I log into QuARTS?

Yes, you will be able to get into the public registry directly, without going through ONe-key; we will post a link on the ministry’s website in the Qualification and Registration section. Alternatively, you will see a link when you log into QuARTS through ONe-key. The public registry will look different from what you are accustomed to. That’s because it has been designed to work well on mobile devices.

  1. What’s the link to the new QuARTS?

There is no direct link to the new QuARTS. On October 26, once you’re logged into ONe-key, at https://www.iaa.gov.on.ca/iaalogin/IAALogin.jsp , you will see a link to QuARTS and you will access the new system by clicking on the link.

  1. Are there instructions for using the new QuARTS?

A how-to guide will be posted to the ministry website in time for the launch on October 26. It will help you navigate the new site.

  1. Will I be able to register for exams in the new QuARTS?

Humber College administers Building Code exams, including registrations. Please visit Humber’s website:

  1. Will the new QuARTS look like the old QuARTS?

The new QuARTS will be organized differently than the current QuARTS but it has been designed to be easy to use.

  1. ONe-key
  2. Why do I have to use ONe-key?

The government created ONe-key to make it easier and more secure to access online government services. The portal contains a number of government services under one umbrella, including QuARTS. More important, it provides increased security of personal information.

  1. How do I register for ONe-key?
  2. Go to https://www.services.mah.gov.on.ca/ouiquarts_enu
  3. Click on “Sign up now.”
  4. Create a user ID and password.
  5. Provide three questions and answers to recover your password at a future time.
  6. Choose whether or not you want to set up a system for recovering your ID as well (optional).
  7. Click on “Sign up.”
  8. Record your credentials safely in your records and keep them confidential.
  9. Once in ONe-key, how do I get into QuARTS?
  10. Once the new QuARTS is launched, look for it in the list of programs and services.
  11. Click on the link. When prompted, enter your one-time enrolment ID and PIN, which you will receive in two separate emails on October 26 if your QuARTS registration includes your current email address.
  12. If you have difficulties, follow the prompts or call a certification analyst at 416-585-6666.
  13. Who do I call if I forget my ONe-key ID and password?

Contact ServiceOntario at 416-326-1234 (GTA) or 1-800-267-8097 or follow the prompts on the ONe-key website.

  1. QuARTS Enrolment ID and PIN
  2. What happens if I didn’t receive an enrolment ID and PIN or if I lose them?

For individuals with a BCIN, and if you have written one exam and have provided a current email address, you will receive an enrolment ID and PIN in two separate emails from noreply@ontario.ca on October 26, 2015.

For firms, you will require a BCIN and a current email address in our system. Please make sure that your email address is current in the old QuARTS and check your emails on October 26 for your enrolment ID and PIN.

If you don’t receive an enrolment ID and PIN, you can gain access to the new QuARTS by answering a question about your registration, possibly concerning your last qualification exam, or, in the case of designer firms, your most recent insurance policy. If you can’t answer the question, you will be prompted to create an access request, which will be handled by a certification analyst in the Qualification and Registration Unit.

  1. Are the enrolment ID and password that you send on October 26 the same as the ones I used to use to get into QuARTS now?

The enrolment ID and PIN for the new QuARTS are different from the user ID and password that you used for the old QuARTS. You won’t need your old user ID and password to use the new QuARTS.

  1. I own a designer firm. I don’t go into QuARTS myself. Someone else does the annual registration and updates on my behalf. How does she/he get into QuARTS now?

As a best practice, access to QuARTS should be restricted to one individual, and that person should be a principal, partner or officer of the firm.

The only way to get into the new QuARTS is through ONe-key. If more than one individual requires access to a registration, each individual will have to set up a separate ONe-key account. The one-time enrolment ID and PIN can only be used by one individual. If a second individual tries to gain access to the same QuARTS account, that person will have to answer a challenging question about the firm’s registration to go any further. If the challenging question is not answered correctly, the individual will be prompted to create an access request. The certification analyst who is assigned the access request will need verification from the principal of the firm that the individual requires access to QuARTS. The individual will be added to the registration as a contact. If an employee has been granted access to a registration, and that individual leaves the firm, the principal of the firm needs to contact the ministry to remove the former employee from the firm’s contacts.

  1. Corresponding Program Changes
  2. Will my expiry date change?

Your expiry date won’t change. We have updated the technology used in the qualification and registration program; we have not changed the program itself.

  1. Will I have to requalify for my qualifications or retake any exams?

There have been no changes to requalification or knowledge maintenance at this time. The ministry has updated the technology used in the qualification and registration program; it has not changed the program itself.

  1. Will there be a fee increase in the new system?

A fee increase will take effect on January 1, 2016, but this is not related to the new QuARTS. Fee increases are built into the 2012 Building Code. The Building Code generally provides that the fee for a calendar year is the fee for the previous year adjusted by the Consumer Price Index for Ontario from one year to the next. That assumes an increase in the CPI. Otherwise, the fees will stay the same as the previous year.

  1. What if I don’t renew my registration (or if I qualify but don’t register). Will my qualifications still show up in the public registry?

If you never register, or your registration expires, your qualifications will not be seen in the public registry in the new system.